Standard Repair Warranty
For 90 days after the date of a repair, we will resolve any problems that were caused during the repair or replace any defective parts installed in the originally repaired device at no cost to the customer. If, for some reason, the device proves irreparable or cannot be repaired by our parts, we will uninstall our part(s) and provide a full refund. Any physical damage, liquid damage, abuse, misuse, modification, or servicing by any company other than My Broken Phone will void all warranties provided.
iPhone Screen Repair Warranty
iPhone screen repairs are backed by our standard repair warranty for the lifetime of the device rather than the regular 90 days.
Accidental Damage Warranty
Accidental damage caused by a My Broken Phone technician while rendering a service will be covered by this policy as long as the affected parts or functionality were fully testable prior to performing the service. Any damage caused which is repairable will be repaired as quickly as possible at no additional cost to the customer. If damage is caused during a repair which proves irreparable, we will replace the customer’s device with an identical or comparable device within a reasonable amount of time. Customers will not be charged additional fees for a device replacement but will be required to pay in full for the originally agreed upon service. If we are unable to acquire a replacement device within a reasonable amount of time, we will pay the customer the used market value of the original device minus the original repair price.
We warranty all devices sold against defects for 90 days. Defective devices may be repaired, replaced, or refunded at our discretion. Refunds on defective devices will only be permitted if the device is determined to be unrepairable. Any physical damage, liquid damage, abuse, misuse, modification, or servicing by any company other than My Broken Phone will void all warranties provided.
All Accessories are Final Sale
Repair Return Policy
Any defective parts used in a repair are covered under applicable repair warranties. No refunds will be made for repairs except when covered under applicable warranties.
Repair Deposit Return Policy
Repair deposits may be refunded prior to the installation of any ordered parts in store credit only. Any deposits paid for a repair which was not able to be completed successfully will be refunded in the original payment form.
Unlock Return Policy
Unlock services may be refunded only if an unlock attempt was unsuccessful. An unlock in progress cannot be cancelled and may not be refunded except when the service length exceeds 14 days longer than originally estimated.
Device Return Policy
All devices sold come with a 7-days satisfaction guarantee. If, within this time period, a customer is not satisfied with a device they purchased for any reason outside of the applicable warranty, they may return the device for a refund in the form of store credit. Devices found to be defective within 90 days after the initial sale will be repaired under the applicable device warranty. If we are unable to repair the device within a reasonable amount of time, we will provide a full refund in the original form of payment. Any devices returned must be in the same condition as when they were originally sold and be free of any physical or liquid damage.
Accessory Return Policy
All accessory sales are final with the exception of in-warranty exchanges.
Customer devices left at our store longer than 90 days will be considered abandoned. We will make at least three attempts to contact a customer regarding an abandoned device within this time period. If a customer has not arranged an extended hold time or contact has been unsuccessful, we will claim possession of the device, perform a secure data reset if possible, and use it at our discretion. Any payments made for repair services on an abandoned device will be refunded in the form of store credit as long as we are able to retrieve any installed parts.
Parts ordered and on hold for a customer will be held for a maximum of 30 days. We will make at least three attempts to contact a customer to notify them of part arrival within this time. If a customer has not arranged an extended hold time or contact has been unsuccessful, we will return the part to inventory and refund any paid deposits in the form of store credit.
Customer Data Privacy and Protection
Screen Replacement/ or other parts
We / FoneFix Corp do not ask your Device Pass code/ Pin Number/ Any password or security question we do not want to have any kind of access to your Personal data like Contacts, Photos, Calendar etc. whatsoever, we take our client privacy serious.
Phone left in store
If you leave your phone at FoneFix to order parts for repair purpose we do not perform any operation until part/s arrive from third parties / online stores/ this can take 1-60 Days we do not access the phone what so ever or we do not ask for passcode , if you’re as Customer concern about sensitive content of any kind we recommend you to password lock your devise or Delete/remove/backup before handing over to FoneFix, we do not take any responsibility for any kind of data lose or missing , since for this service since we do not require customers password to access the phone. For any reason you left the phone without passcode lock it mean you do not have any sensitive data and you are not concern, we FoneFix Takes Security and privacy of customers seriously,
We/ FoneFix May Ask your Passcode for diagnostics or to run certain tests during repair after repair.
Data Transfer / Backup / Restore
Data Transfer from one Device to another directly or back up in our Workstation we do not keep any Backup in our Computer/s after Transfer is finish, we Delete Data Manually from our End FoneFix will not Take any responsibility after Deletion from our Computer customer/s may be charged again to perform the same task or exception will be made depends on situation or service.